Frequenly Asked Questions

1. Can I return or exchange items I purchased?

All sale items are final sale and cannot be returned.

2. How can I check the status of an order?

Simply click on 'My Account' in the upper right corner of our home page. Enter your account information to view your Order History. You can also track your shipped order by entering the supplied JNE tracking number at www.jne.co.id

3. How do I place an order?

Follow these simple steps to place an order online:

1. Add an item to your shopping bag by clicking the "Add to Cart" button on the item's product page. You can review your shopping bag and make any necessary changes before checking out.
2. Scroll over “Cart Icon” at the top right of the llaces.com page and then click the icon”
3. Follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

You will receive at least two emails following the placement of your order. The first will confirm again that your order was received. The second will confirm that your order was shipped and will contain a JNE tracking number to let you track the delivery of your package. If any of your items are out-of-stock or your delivery date has changed, you will receive an email with status updates on your order.

4. How do I register with llaces.com?

Click on “Sign In / Register” at the top right of any llaces.com page. This will take you a pop-up page so you can enter your information to sign up.

5. What if I forget my password?

Passwords are easy to forget, so we've made yours easy to recover! When you register, we ask you to answer a Security Question. If you ever have trouble remembering your password, we will prompt you to enter the answer to your question. When you answer correctly, we will email your password to you.